Citizen Satisfaction Rebounds to Four-Year High
Following three years of steady erosion ending in an all-time low score, citizen satisfaction with the U.S. federal government rebounds in 2016, increasing 6.4% to 68.0 on a 0 to 100 scale. This is the highest ACSI government satisfaction score since 2012. While several factors combine to explain the rise in satisfaction over the last 12 months, the improvement for government websites stands out. Moreover, a substantial gain in both the proportion of respondents experiencing the Department of Health and Human Services and their level of satisfaction helps explain citizens’ more positive attitudes toward the federal government overall.
Other Resources
- Date
- December 3, 2019
center Download Press Release https://cdncom.cfigroup.com/wp-content/uploads/CFI_Radial_December2019-PressRelease.pdf icon-download left description A new retail report by CFI Group and Radial shows that 38% of customers generally avoid participating in […]- Date
- August 23, 2019
center Download Press Release https://cdncom.cfigroup.com/wp-content/uploads/CFI_Radial_August2019-PressRelease.pdf icon-download left description A new retail report based on a survey conducted by CFI Group and Radial shows that today’s shoppers […]- Date
- May 15, 2019
center Download Press Release https://cdncom.cfigroup.com/wp-content/uploads/CFI_Radial_November2018-PressRelease.pdf icon-download left description The Retail Report for November shows that shoppers want to buy from an online retailer they believe has […]- Date
- May 2, 2019
center Download Infographic PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-gccsi-info-final.pdf icon-download left Download Press Release PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-GCCSI-2019-PressRelease.pdf right icon-download left A new CFI Group report shows government contact center satisfaction fell […]