Citizen Satisfaction Rebounds to Four-Year High

Following three years of steady erosion ending in an all-time low score, citizen satisfaction with the U.S. federal government rebounds in 2016, increasing 6.4% to 68.0 on a 0 to 100 scale. This is the highest ACSI government satisfaction score since 2012. While several factors combine to explain the rise in satisfaction over the last 12 months, the improvement for government websites stands out. Moreover, a substantial gain in both the proportion of respondents experiencing the Department of Health and Human Services and their level of satisfaction helps explain citizens’ more positive attitudes toward the federal government overall.