Government Program Overview

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Government Program Overview

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WHAT WE DO

CFI Group helps public-sector organizations understand citizen and employee perspective by measuring experience, analyzing results, and recommending key areas of improvement to maximize agency effectiveness.

WHAT YOU GET

EXPERT TEAMS
A dedicated team of experienced consultants and research analysts help answer questions about citizen experience data and identify opportunities for improvement. As one of the first CX measurement companies in the U.S., our experts have been monitoring the customer experience for over 30 years.
PATENTED TECHNOLOGY
Technology that offers a science-backed, superior approach to citizen and employee experience measurement using the American Customer Satisfaction Index® (ACSI) methodology, selected in 1999 to be the standard metric for measuring citizen satisfaction.
UNPARALLELED INSIGHTS
Advanced analytics become experience insights that help you understand citizen and employee expectations, enabling your agency to make meaningful improvements that fulfill your agency's mission.
LEADERSHIP BRIEFINGS
Guidance to help you interpret findings, prepare reports, present results, answer executive questions, and understand the implications of future operational improvement efforts.

WHAT YOU GET

EXPERT TEAMS
A dedicated team of experienced consultants and research analysts help answer questions about citizen experience data and identify opportunities for improvement. As one of the first CX measurement companies in the U.S., our experts have been monitoring the customer experience for over 30 years.
PATENTED TECHNOLOGY
Technology that offers a science-backed, superior approach to citizen and employee experience measurement using the American Customer Satisfaction Index® (ACSI) methodology, selected in 1999 to be the standard metric for measuring citizen satisfaction.
UNPARALLELED INSIGHTS
Advanced analytics become experience insights that help you understand citizen and employee expectations, enabling your agency to make meaningful improvements that fulfill your agency's mission.
LEADERSHIP BRIEFINGS
Guidance to help you interpret findings, prepare reports, present results, answer executive questions, and understand the implications of future operational improvement efforts.

WHY CHOOSE US

As the only U.S. company licensed to apply our patented customization of the ACSI in both the public and private sectors, we have proudly serviced 100% of U.S. Executive Branch Departments.

CFI Group's services are available through the GSA MOBIS schedule or through an interagency agreement facilitated by Federal Consulting Group (FCG) out of the Department of the Interior which has negotiated a Blanket Purchase Agreement (BPA).

Other Resources


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