Government Websites 2020

COVID-19 Employee Experience Report
April 29, 2020
Coming Soon
Government Contact Center Satisfaction Index (GCCSI) 2020
April 10, 2020

U.S. Government websites continue to be a vital source of information for Americans and people around the world. Current data suggests that federal government websites are on course for traffic volume of about 18 billion visits, representing about a 80% increase over last year.

Fueled by an increased need for knowledge about world events including the novel COVID-19 virus, traffic on government websites will likely reach historical levels. During the past 90 days, Department of Health and Human Services (HHS) websites alone have experienced 1.54 billion visits and visits to the CDC websites experienced an increase of 70.92% from January 20 to February 20, 2020.

In addition to being a critical source of information, federal government websites are a convenient and cost-effective way to interact with citizens. For the first time this year U.S. Census is available online through the website 2020census.gov to make collecting this crucial data used by lawmakers as convenient and easy as possible for citizens.

The CFI Group Government Website Report measures website performance among citizens regarding their experience interacting with the federal government online. This year’s study provides the latest information on citizen satisfaction, the pain points that exist, trends in mobile access, how chat functionality is paving the way to superior customer service, and the financial rewards that continued investment can provide.

For more insight into government websites, download the complete report.

Download the Gov Websites Report 2020 today!

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