Smartphones are the preferred method for online browsing and communication for many of your key customers. Mobile internet usage has now overtaken desktop internet usage by 2014. Are you ready?
Mobile surveys from CFI Group allow you to keep pace with the changing behaviors of customers on the go. These customers don’t sit in front of their computers at home taking surveys; they do things in the moment, when they have the time or while they’re in the mood. By adding mobile surveys you can engage immediately with your customers to capture invaluable insights, in real-time, allowing you to react within minutes, if necessary.
CFI GROUP MOBILE SURVEY ADVANTAGES
- Flexible delivery gives your customers the freedom to take the survey anywhere, anytime
- Immediate feedback
- Increase survey take rates with QR code invitations and signage
- Optimized survey presentation for smartphones and tablets
- Real-time service alerts
- Track issues through resolution
CFI GROUP MOBILE SURVEY ADVANTAGES
- Expert survey design for optimal results
- Personalized analysis from your team of consultants
- Guidance to integrate and deploy with multi-channel programs
- Actionable recommendations that affect ROI
- Provide clarity to unstructured survey responses and other data
Other Resources
- Date
- October 28, 2019
CFI Group applies the cause-and-effect techniques of the American Customer Satisfaction Index (ACSI) to help measure employee engagement - See more at: https://cfigroup.com/resource-item/gov-employee-engagement/#sthash.mwSKJ00M.dpuf- Date
- May 2, 2019
center WHAT WE DO WHAT WE DO CFI Group helps public-sector organizations understand citizen and employee perspective by measuring experience, analyzing results, and recommending key areas […]- Date
- December 19, 2018
CFI Group applies the cause-and-effect techniques of the American Customer Satisfaction Index (ACSI) to help measure employee engagement - See more at: https://cfigroup.com/resource-item/gov-employee-engagement/#sthash.mwSKJ00M.dpuf- Date
- October 11, 2018
center Download Higher Ed PDF https://cdncom.cfigroup.com/wp-content/uploads/CFI-higher-ed-overview-2019.pdf icon-download left #45546d #45546d What we do WHAT WE DO CFI Group helps improve the campus experience by giving a […]
