Data Silos and CX MeasurementMarch 28, 2019
CX and the 21st Century IDEA ActMarch 11, 2019
As the CEO of CFI Group, Sheri manages offices across four continents from our world headquarters in Ann Arbor, Michigan.
We had the chance to talk with Sheri Petras to discuss topics on contact center satisfaction, CFI Group's mission, customer experience measurement in government, and federal agencies partnering with CFI Group.
Contact Centers in a World of Self Service (2:04)
Make the World a Better Place (0:45)
Customer Satisfaction in Government (0:58)
Partnering with CFI Group (0:46)
CFI Group helps organizations measure and manage customer satisfaction using our patentend customized version of ACSI modeling. Contact us for more information on how you can apply the ACSI to your CX program.
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