Data Silos and CX MeasurementMarch 28, 2019
CX and the 21st Century IDEA ActMarch 11, 2019
As the CEO of CFI Group, Sheri manages offices across four continents from our world headquarters in Ann Arbor, Michigan.
We had the chance to talk with Sheri Petras to discuss topics on contact center satisfaction, CFI Group's mission, customer experience measurement in government, and federal agencies partnering with CFI Group.
Contact Centers in a World of Self Service (2:04)
Make the World a Better Place (0:45)
Customer Satisfaction in Government (0:58)
Partnering with CFI Group (0:46)
CFI Group helps organizations measure and manage customer satisfaction using our patentend customized version of ACSI modeling. Contact us for more information on how you can apply the ACSI to your CX program.
AUTHOR by David Ham | March 28, 2018 no-repeat;center top;; auto 0px 15 default default SUMMARY Siloed customer data inevitably leads to service delivery issues, but […]
center AUTHOR by Kevin Grech | March 11, 2019 no-repeat;center top;; auto 0px 15 default default Intro The 21st Century Integrated Digital Experience Act (IDEA, H.R […]
Dr. Claes Fornell | March 01, 2019 no-repeat;center top;; auto 0px CFI Group Founder and Chairman Dr. Claes Fornell has been called the “Father of Satisfaction.” […]
center AUTHOR by Sheri Petras, CEO | February 15, 2019 no-repeat;center top;; auto 0px 15 default default Intro Two keys to successfully navigating the CX process […]