Data Silos and CX MeasurementMarch 28, 2019
CX and the 21st Century IDEA ActMarch 11, 2019
As the CEO of CFI Group, Sheri manages offices across four continents from our world headquarters in Ann Arbor, Michigan.
We had the chance to talk with Sheri Petras to discuss topics on contact center satisfaction, CFI Group's mission, customer experience measurement in government, and federal agencies partnering with CFI Group.
Contact Centers in a World of Self Service (2:04)
Make the World a Better Place (0:45)
Customer Satisfaction in Government (0:58)
Partnering with CFI Group (0:46)
CFI Group helps organizations measure and manage customer satisfaction using our patentend customized version of ACSI modeling. Contact us for more information on how you can apply the ACSI to your CX program.
center AUTHOR by Michael Maas | May 21, 2019 no-repeat;center top;; auto 0px 15 default default Intro Measuring customer satisfaction is now routine at just about […]
center AUTHOR by Kirk Farber | May 22, 2019 no-repeat;center top;; auto 0px 15 default default Intro Customer experience with federal government services is now a […]
AUTHOR by David Ham | March 28, 2018 no-repeat;center top;; auto 0px 15 default default SUMMARY Siloed customer data inevitably leads to service delivery issues, but […]
center AUTHOR by Kevin Grech | March 11, 2019 no-repeat;center top;; auto 0px 15 default default Intro The 21st Century Integrated Digital Experience Act (IDEA, H.R […]