Government Contact Center Satisfaction (GCCSI) 2017April 27, 2017
Government Employee EngagementApril 5, 2017
Sheri Petras talks with Federal Drive's Tom Temin on Federal News Radio. Sheri and Tom discuss CFI Group's recent study on government websites and four things government executives can do to improve website visitor experience in 2017.
Sheri Petras | March 21, 2019 no-repeat;center top;; auto 0px As the CEO of CFI Group, Sheri manages offices across four continents from our world headquarters […]
Dr. Claes Fornell | March 01, 2019 no-repeat;center top;; auto 0px CFI Group Founder and Chairman Dr. Claes Fornell has been called the “Father of Satisfaction.” […]
234449714 ;c;; AUTHOR by David Ham | September 19, 2017 no-repeat;center top;; auto 0px 15 default default SUMMARY Many mergers and acquisitions are viewed as an […]
232861560 ;c;; AUTHOR by David Ham | September 8, 2017 no-repeat;center top;; auto 0px 15 default default SUMMARY Selecting, training, and retaining talented people to fill […]