Why Is It Important For Federal Agencies To Measure Customer Satisfaction?

Federal agencies measure customer satisfaction so they can identify and understand citizen expectations in order to achieve the best possible results for the American people. By continuously monitoring citizen satisfaction and benchmarking their performance against other government agencies and private sector companies, Federal agencies can pinpoint areas for service improvement, make better decisions, and prioritize how funds are spent in a targeted manner.

Why Do Federal Agencies Trust FCG/CFI Group?

CFI Group is the global leader of end-to-end customer experience measurement and competitive benchmarking. Headquartered in Ann Arbor, Michigan, CFI Group is a founding partner of the American Customer Satisfaction Index (ACSI). CFI’s customer experience measurement service uses the science of the ACSI methodology to measure the customer experience, identify key satisfaction drivers, benchmark performance, interpret results, and recommend key areas for service improvement. CFI Group has partnered with the Federal Consulting Group (FCG), Department of the Interior, to help government agencies measure and improve the quality of their services.