Start measuring borrower satisfaction today with MortgageSAT, created in partnership with STRATMOR Group. Easy to set-up and administer, you can be up and running in a matter of weeks collecting feedback and gaining insights from your borrowers.
Build strong, loyal, and profitable borrower relationships. MortgageSAT provides information to help improve day-to-day operations as well as key insights to help guide longer term strategic investments in your business.
EASY SETUP AND OPERATION
- Typical 4 week window from kickoff to insights.
- Fully hosted solution.
- Sample included.
- You determine who and when to invite
- Borrower comments in their own words.
- Measure key aspects of the borrowing experience.
- Powered by the patented ACSI (American Customer Satisfaction Index) statistical modeling engine.
- Benchmarking data allows for comparing your organization against national benchmarks.
- Slice and filter your data by up to 70 different variables. You decide the level of detail appropriate for you.
- Online reporting portal – identify problem areas through drill-down dashboard access to survey data 24/7.
- Receive immediate email alerts of unsatisfied borrower feedback.
- Results by branch, geography, and customer demographics.
- Drill down to the loan officer level to uncover best practices and training opportunities.
- Historical trend analysis.
- Monthly email reports of summary data to key individuals in your organization.
EASE OF USE
- Team of operations specialists on hand to assist in program set-up
- Email invitations fully hosted by CFI Group
- Easy to follow data templates to assist in set-up
center Description You probably already have a very good idea of what drives customer satisfaction. Customer service professionals can generally create surveys that, on the surface, […]
- March 12, 2017