CFI Group partners with the Federal Consulting Group (FCG)* to provide the only certified American Customer Satisfaction Index (ACSI) customer experience analytics program. Our carefully designed measurement tools and our team of research experts enables agencies to understand and respond to and improve the citizen satisfaction with the agency experience.
The ACSI is a proven methodology that provides credible, precise, and reliable data that is actionable. It is recognized by academia, media and business as the gold standard for measuring customer satisfaction. The ACSI is the only uniform measure of customer satisfaction in the U.S. economy.
Advantages of CFI Group's Citizen Satisfaction solution include:
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