Citizen Satisfaction

CFI Group partners with the Federal Consulting Group (FCG)* to provide the only certified American Customer Satisfaction Index (ACSI) customer experience analytics program. Our carefully designed measurement tools and our team of research experts enables agencies to understand and respond to and improve the citizen satisfaction with the agency experience.

The ACSI is a proven methodology that provides credible, precise, and reliable data that is actionable. It is recognized by academia, media and business as the gold standard for measuring customer satisfaction. The ACSI is the only uniform measure of customer satisfaction in the U.S. economy.

Advantages of CFI Group's Citizen Satisfaction solution include:

CAP GOALS

Measuring citizen satisfaction meets one of the Administration’s 15 top Cross-Agency Priority (CAP) Goals

RECOGNIZED MEASUREMENT

Since 1999, the Federal government has relied on the American Customer Satisfaction Index (ACSI) as its “gold standard” metric for measuring citizen satisfaction.

MADE IN THE USA

The United States is home to some of the brightest minds in the world. We employ many of them. All CFI Group resources and personnel providing service to Federal agencies are located in the United States.

EXECUTIVE ORDER 13571

Fulfill Executive Order 13571 that calls for executive departments and agencies to continuously evaluate performance in delivering competent, efficient, and responsive service from the Federal Government.

BENCHMARKING

By continuously monitoring citizen satisfaction and benchmarking performance against other government agencies and private sector companies, Federal agencies can pinpoint areas for service improvement, make better decisions, and prioritize how funds are spent in a targeted manner.

ONLINE ACCESS

Provide all levels of your organization with real-time, drill-down dashboard access to survey results and analytics—available through a secure online portal 24/7.