Government Employee Engagement

How engaged are your employees with their jobs and how satisfied are they with their workplace? By finding the answers to these questions, you can create loyalty— from the inside out.

Employee engagement is a proven indicator of an organization’s success. It reduces turnover and absenteeism, and has a positive relationship with customer satisfaction. CFI Group applies the cause-and-effect techniques of the American Customer Satisfaction Index (ACSI) to help measure employee engagement and determine which elements of the job experience will most impact future employee behavior.

We offer four programs to help organizations build employee engagement:


This program uncovers the unique drivers of employee engagement to help target efforts to maximize desired future behaviors such as reduced turnover. This traditional study looks at employee experiences with supervisors, pay, advancement opportunity, leadership communications, benefits, etc., and determines how those experiences affect job satisfaction and employee’s willingness to remain engaged and with the organization.


This program builds on an employee engagement study with added modules to evaluate the workplace climate and gauge the degree to which the climate of the organization tolerates and/or encourages positive or negative behaviors. This program gives a quantitative indicator as to how conducive the climate is for potential discrimination or harassment. If a poor workplace climate is determined, the organization may need a more in-depth workplace environment study.


This program addresses serious workplace situations by surveying government agency employees to examine and uncover employee sentiment regarding discrimination in the workplace and its effect on job satisfaction. The program analyzes up to five unique topics of discrimination that could include gender, sexual orientation, disabilities, race, religious beliefs or other factors such as sexual harassment and assault.


Agencies often have a vehicle for employee engagement measurement already in place, such as the Federal Employment Viewpoint Survey. However, agencies may not have the resources available to put the results to work. CFI Group has consultants on staff who can work with your team to model and interpret the results.



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