Government Website Satisfaction

Get advanced web analytics and more flexibility, all at a low price, with Website Satisfaction measurement by CFI Group. Our advanced technology allows us to provide the same web measurement and reporting capabilities you receive with your current customer experience measurement program, along with deeper insights into which investments yield the greatest impact on the visitor experience.

As the founding partner of the American Customer Satisfaction Index (ACSI), CFI Group provides the opportunity to measure your visitor website satisfaction using the proven ACSI methodology, plus over 29 years analyzing citizen feedback.

REPORTS
Reports you know and love. CFI Group calls them Executive Satisfaction Briefings (ESBs) and we will deliver them to your team quarterly—or more often if you’d like.
BACKWARD COMPATABILITY
Full backward compatibility. If you now use a competing solution similar to the ACSI methodology, your data can be pulled into our program to preserve historical data.
THREE IN ONE
Three in one: browse, abandon and task completion measures. CFI Group doesn’t treat these as separate surveys; you need all three, so that’s what we deliver.
FLEXIBLE
Flexible is better. CFI Group gives you the option to add questions and adjust your model to better fit your agency's needs.
ONLINE ACCESS
Anytime access to your results with our robust and secure online reporting portal. You can slice, dice and filter all day long.
ALERTS
Immediate email alerts based on predetermined thresholds set by your organization. You’ll know immediately if something is not right and can take corrective action.
EMAIL REPORTS
Email push reports provide a monthly summary of key results. Various report options are available to all end users, including executives, developers and analysts.
EASY SETUP
No hassles. We don’t expect your web team to configure and maintain our technology. CFI Group manages the configuration of when to pop the invite, making it easy to implement.
REPORTS
Reports you know and love. CFI Group calls them Executive Satisfaction Briefings (ESBs) and we will deliver them to your team quarterly—or more often if you’d like.
BACKWARD COMPATABILITY
Full backward compatibility. If you now use a competing solution similar to the ACSI methodology, your data can be pulled into our program to preserve historical data.
THREE IN ONE
Three in one: browse, abandon and task completion measures. CFI Group doesn’t treat these as separate surveys; you need all three, so that’s what we deliver.
FLEXIBLE
Flexible is Better. CFI Group gives you the option to add questions and adjust your model to better fit your agency's needs.
ONLINE ACCESS
Anytime access to your results with our robust and secure online reporting portal. You can slice, dice and filter all day long.
ALERTS
Immediate email alerts based on predetermined thresholds set by your organization. You’ll know immediately if something is not right and can take corrective action.
EMAIL REPORTS
Email push reports provide a monthly summary of key results. Various report options are available to all end users, including executives, developers and analysts.
EASY SETUP
No hassles. We don’t expect your web team to configure and maintain our technology. CFI Group manages the configuration of when to pop the invite, making it easy to implement.
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