Latest ACSI Data
Internet News and Opinion 74 ▼ -3.9%
Internet Search Engines and Information 76.0 ▼ -1.3%
Internet Social Media 70.0 ▼ -2.8%
Full-Service Restaurants 79.0 ▼ -2.5%
Limited-Service Restaurants 78.0 ▼ -1.3%
Cellular Telephones 79.0 ▼ -1.3%
Wireless Telephone Service 74.0 ◄► 0.0%
Fixed-Line Telephone 70.0 ▼ -1.4%
Internet Service Providers 65.0 ▲ 4.8%
Subscription Television Service 64.0 ▲ 3.2%
Video-On-Demand Service 68.0 ▲ 1.5%
Video Streaming Service 76.0 ◄► 0.0%
Airlines 76.0 ▲ +1.3%
Hotels 73.0 ▼ -3.9%
Internet Travel Services 74.0 ▼ -3.9%
Cooperative Utilities 73.0 ◄► 0.0%
Investor-Owned Utilities 72.0 ◄► 0.0%
Consumer Shipping 76.0 ▼ -1.3%
Department and Discount Stores 75.0 ▼ -1.3%
Gas Stations 71.0 ▼ -2.7%
Health and Personal Care Stores 75.0 ▼ -1.3%
Internet Retail 78.0 ▼ -3.7%
Specialty Retail Stores 77.0 ▼ -1.3%
Supermarkets 76.0 ▼ -2.6%
Banks 78.0 ▼ -2.5%
Credit Unions 77.0 ▼ -2.5%
Health Insurance 72.0 ▼ -2.7%
Property & Casualty Insurance 78.0 ▼ -1.3%
Life Insurance 78.0 ▼ -2.5%
Internet Investment Services 78.0 ▼ -3.7%
Financial Advisors 77.0 ▼ -2.5%
THE CFI GROUP DIFFERENCE
CFI Group measures customer and employee satisfaction using its patented, cause-and-effect methodology that is recognised for its superior precision, diagnostic approach, and linkage to financial results. Add in our expert consultants to uncover powerful insights, user-friendly online tools, renowned benchmarks, and over twenty-nine years of experience and it’s easy to understand why CFI Group continues to be the go-to source for customer satisfaction measurement and consulting for businesses of all types.
- PATENTED TECHNOLOGY: CFI Group is a founding partner of the American Customer Satisfaction Index® (ACSI). We are the only company within the United Kingdom licensed to apply customised ACSI methodology.
- EXPERTISE: Using top research experts and the patented technology, CFI Group uncovers the operational drivers of customer satisfaction for businesses.
- ACTIONABLE INSIGHTS: CFI Group delivers customer and employee insights and analysis that improve satisfaction and drive organisational performance.
- LONGEVITY: As one of the first customer experience measurement companies, CFI Group has been monitoring the customer experience since 1988.
FEATURED CLIENTS
FEATURED RESOURCES
- Date
- December 12, 2017
center Description You probably already have a very good idea of what drives customer satisfaction. Customer service professionals can generally create surveys that, on the surface, […]- Date
- September 21, 2017
Executives should manage customer expectations, rather than raise the bar too high, at the first interaction.- Date
- August 23, 2017
center Author by Caroline Gooding | UK | August 23, 2017 no-repeat;center top;; auto 0px 15 default default Summary When evaluating new products or service offerings, […]- Date
- July 21, 2017
Customers registered with an in-house customer database are likely to be more satisfied than those identified through an external research panel.
THE CFI GROUP PROCESS
Monitor and Measure
the Whole Experience
CFI Group uses the American Customer Satisfaction Index (ACSI) methodology to measure the experience across all touchpoints.
Discover and Analyze
Insight that Matters
CFI Group's consulting team applies their expertise to identify insights and opportunities for your organisation to improve.
Prioritize and Act
to Improve Performance
CFI Group works with businesses to translate these insights into clear actions that produce results.