Latest ACSI Data

Full-Service Restaurants 81.0 ◄► 0.0%
Limited-Service Restaurants 79.0 ▼ -1.3%
Cellular Telephones 79.0 ◄► 0.0%
Wireless Telephone Service 75.0 ▲ +1.4%
Fixed-Line Telephone 71.0 ▲ +1.4%
Internet Service Providers 62.0 ◄► 0.0%
Subscription Television Service 62.0 ◄► 0.0%
Video-On-Demand Service 67.0 ▼ -1.5%
Video Streaming Service 76.0 ▲ +1.3%
Airlines 74.0 ▲ +1.4%
Hotels 75.0 ▼ -1.3%
Internet Travel Services 79.0 ▲ +1.3%
Cooperative Utilities 75.0 ▼ -2.6%
Investor-Owned Utilities 73.0 ▼ -2.7%
Consumer Shipping 78.0 ▼ -3.7%
Department and Discount Stores 76.0 ▼ -1.3%
Gas Stations 74.0 ▼ -2.6%
Health and Personal Care Stores 77.0 ▼ -2.5%
Internet Retail 80.0 ▼ -2.4%
Specialty Retail Stores 78.0 ▼ -1.3%
Supermarkets 78.0 ▼ -1.3%
Banks 81.0 ◄► 0.0%
Credit Unions 81.0 ▼ -1.2%
Health Insurance 73.0 ◄► 0.0%
Property & Casualty Insurance 81.0 ▲ +1.3%
Life Insurance 80.0 ▲ +2.6%
Internet Investment Services 79.0 ◄► 0.0%
Financial Advisors 80.0 ▼ -1.2%

THE CFI GROUP DIFFERENCE

CFI Group measures customer and employee satisfaction using its patented, cause-and-effect methodology that is recognised for its superior precision, diagnostic approach, and linkage to financial results. Add in our expert consultants to uncover powerful insights, user-friendly online tools, renowned benchmarks, and over twenty-nine years of experience and it’s easy to understand why CFI Group continues to be the go-to source for customer satisfaction measurement and consulting for businesses of all types.

  • PATENTED TECHNOLOGY: CFI Group is a founding partner of the American Customer Satisfaction Index® (ACSI). We are the only company within the United Kingdom licensed to apply customised ACSI methodology.
  • EXPERTISE: Using top research experts and the patented technology, CFI Group uncovers the operational drivers of customer satisfaction for businesses.
  • ACTIONABLE INSIGHTS: CFI Group delivers customer and employee insights and analysis that improve satisfaction and drive organisational performance.
  • LONGEVITY: As one of the first customer experience measurement companies, CFI Group has been monitoring the customer experience since 1988.

 

FEATURED CLIENTS

FEATURED RESOURCES

 

THE CFI GROUP PROCESS

CONTACT US

For more information about CFI Group,
please fill out and submit the form.



Uncover More Insight:

  • This field is for validation purposes and should be left unchanged.

We use cookies to give you the best online experience. By agreeing you accept the use of cookies in accordance with our cookie policy.

//]]>