Latest ACSI Data
THE CFI GROUP DIFFERENCE
CFI Group measures customer and employee satisfaction using its patented, cause-and-effect methodology that is recognised for its superior precision, diagnostic approach, and linkage to financial results. Add in our expert consultants to uncover powerful insights, user-friendly online tools, renowned benchmarks, and over twenty-nine years of experience and it’s easy to understand why CFI Group continues to be the go-to source for customer satisfaction measurement and consulting for businesses of all types.
- PATENTED TECHNOLOGY: CFI Group is a founding partner of the American Customer Satisfaction Index® (ACSI). We are the only company within the United Kingdom licensed to apply customised ACSI methodology.
- EXPERTISE: Using top research experts and the patented technology, CFI Group uncovers the operational drivers of customer satisfaction for businesses.
- ACTIONABLE INSIGHTS: CFI Group delivers customer and employee insights and analysis that improve satisfaction and drive organisational performance.
- LONGEVITY: As one of the first customer experience measurement companies, CFI Group has been monitoring the customer experience since 1988.
center Description You probably already have a very good idea of what drives customer satisfaction. Customer service professionals can generally create surveys that, on the surface, […]
- December 12, 2017
Executives should manage customer expectations, rather than raise the bar too high, at the first interaction.
- September 21, 2017
center Author by Caroline Gooding | UK | August 23, 2017 no-repeat;center top;; auto 0px 15 default default Summary When evaluating new products or service offerings, […]
- August 23, 2017
Customers registered with an in-house customer database are likely to be more satisfied than those identified through an external research panel.
- July 21, 2017
THE CFI GROUP PROCESS
Monitor and Measure
the Whole Experience
CFI Group uses the American Customer Satisfaction Index (ACSI) methodology to measure the experience across all touchpoints.