Latest ACSI Data

Internet News and Opinion 74 ▼ -3.9%
Internet Search Engines and Information 76.0 ▼ -1.3%
Internet Social Media 70.0 ▼ -2.8%
Full-Service Restaurants 79.0 ▼ -2.5%
Limited-Service Restaurants 78.0 ▼ -1.3%
Cellular Telephones 80.0 ▲ 1.3%
Wireless Telephone Service 74.0 ▼ -1.3%
Fixed-Line Telephone 70.0 ▼ -1.4%
Internet Service Providers 65.0 ▲ 4.8%
Subscription Television Service 64.0 ▲ 3.2%
Video-On-Demand Service 68.0 ▲ 1.5%
Video Streaming Service 76.0 ◄► 0.0%
Airlines 75.0 ▲ +1.4%
Hotels 76.0 ▲ +1.3%
Internet Travel Services 77.0 ▼ -2.5%
Cooperative Utilities 73.0 ▼ -2.7%
Investor-Owned Utilities 72.0 ▼ -1.4%
Consumer Shipping 77.0 ▼ -1.3%
Department and Discount Stores 76.0 ◄► 0.0%
Gas Stations 73.0 ▼ -1.4%
Health and Personal Care Stores 76.0 ▼ -1.3%
Internet Retail 81.0 ▲ +1.3%
Specialty Retail Stores 78.0 ◄► 0.0%
Supermarkets 78.0 ◄► 0.0%
Banks 78.0 ▼ -2.5%
Credit Unions 77.0 ▼ -2.5%
Health Insurance 72.0 ▼ -2.7%
Property & Casualty Insurance 78.0 ▼ -1.3%
Life Insurance 78.0 ▼ -2.5%
Internet Investment Services 78.0 ▼ -3.7%
Financial Advisors 77.0 ▼ -2.5%

THE CFI GROUP DIFFERENCE

CFI Group measures customer and employee satisfaction using its patented, cause-and-effect methodology that is recognised for its superior precision, diagnostic approach, and linkage to financial results. Add in our expert consultants to uncover powerful insights, user-friendly online tools, renowned benchmarks, and over twenty-nine years of experience and it’s easy to understand why CFI Group continues to be the go-to source for customer satisfaction measurement and consulting for businesses of all types.

  • PATENTED TECHNOLOGY: CFI Group is a founding partner of the American Customer Satisfaction Index® (ACSI). We are the only company within the United Kingdom licensed to apply customised ACSI methodology.
  • EXPERTISE: Using top research experts and the patented technology, CFI Group uncovers the operational drivers of customer satisfaction for businesses.
  • ACTIONABLE INSIGHTS: CFI Group delivers customer and employee insights and analysis that improve satisfaction and drive organisational performance.
  • LONGEVITY: As one of the first customer experience measurement companies, CFI Group has been monitoring the customer experience since 1988.

 

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