GOV CX FORUM

October 18, 2018

GOV CX FORUM

October 18, 2018

 

THURSDAY, OCTOBER 18, 2018

The City Club of Washington, DC
555 13th Street Northwest
Washington, DC 20004

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REGISTRATION

Register 101818

This event is open to government employees and is an opportunity to explore best practices with their peers who measure and manage the customer or employee experience at their agencies. Presenters will share how they use feedback mechanisms to improve operations and fulfill the missions of their agencies.

 
 
 

FORUM AGENDA

8:30 – 9:00

Breakfast Buffet and Networking

9:00 – 9:15

Welcome/Introductions/
Opening Remarks

CFI Group and FCG

9:15 – 10:00

How CSBG Network used ACSI Methodology to Improve Efficiency and Effectiveness

Seth Hassett

Kate Blunt

10:00 – 10:15

Break

10:15 – 11:00

Measuring Customer Service Performance

Sheila Simms

11:00 – 11:10

Closing Remarks

11:10 – 11:30

Networking

 
 
 

OCTOBER 18 FORUM AGENDA

8:30 – 9:00Breakfast Buffet and Networking
9:00 – 9:15Welcome/Introductions/Opening Remarks
CFI Group and FCG
9:15 – 10:00How CSBG Network used ACSI Methodology to Improve Efficiency and Effectiveness
Seth Hassett
Kate Blunt
10:00 – 10:15Break
10:15 – 11:00Measuring Customer Service Performance
Sheila Simms
11:00 – 11:10 Closing Remarks
11:10 – 11:30 Networking
 

OCTOBER 18 PRESENTERS

Our Partnership With Federal Consulting Group

 

CFI Group partners with the Federal Consulting Group (FCG)* to provide the only customized American Customer Satisfaction Index (ACSI) customer experience analytics program. Our carefully designed measurement tools and our team of research experts enables agencies to understand and respond to the stakeholder experience.

*FCG offers an expedited clearance process with the Office of Management and Budget (OMB) for citizen satisfaction and employee engagement surveys. With FCG, we can launch your program in a matter of weeks.

 
 
 

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