GOV CX FORUM

November 06, 2019

GOV CX FORUM

November 06, 2019

 
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FORUM AGENDA

8:30 – 9:00

Breakfast Buffet and Networking

9:00 – 9:15

Welcome/Introductions/
Opening Remarks

CFI Group and FCG

9:15 – 10:00

Francis E. Lindsay, Ph.D.

How NASA uses customer feedback from around the world to guide important decisions

10:00 – 10:15

Break

10:15 – 11:00

Terry C. Long

The important role of qualitative and quantitative customer feedback for USDA’s Market News

11:00 – 11:10

Closing Remarks

11:10 – 11:30

Networking

 
 
 

FORUM AGENDA

8:30 – 9:00Breakfast Buffet and Networking
9:00 – 9:15Welcome/Introductions/Opening Remarks
CFI Group and FCG
9:15 – 10:00Francis E. Lindsay, Ph.D.
How NASA uses customer feedback from around the world to guide important decisions
10:00 – 10:15Break
10:15 – 11:00Terry C. Long
The important role of qualitative and quantitative customer feedback for USDA’s Market News
11:00 – 11:10 Closing Remarks
11:10 – 11:30 Networking
 

PRESENTERS

Francis E. Lindsay, Ph.D.

Dr. Lindsay joined NASA in 2003 and currently works as Systems Engineer supporting NASA’s Earth Science Data and Information System Project (ESDIS). ESDIS manages NASA’s Earth Observation System Data and Information System (EOSDIS) a very large and distributed data information system responsible for processing, archiving and distributing NASA’s 24-petabyte collection of satellite, airborne, in-situ, International Space Station (ISS), and modeling data holdings.

NASA’s Earth Observing System Data and Information System (EOSDIS) has provided end-to-end capabilities for managing NASA’s Earth science data since 1994. For the last 14 years, NASA has surveyed EOSDIS users to gauge performance and shape the development of the EOSDIS system. Dr. Lindsay will present an overview of the survey program as well as insights NASA has learned and the value it has for upper agency management.

 
Terry C. Long

Terry Long joined USDA Market News in 1976 and has worked in Market News offices across the U.S. at both wholesale and shipping point locations, as well as serving as a trainer for new reporters. He became Director of Fruit and Vegetable Market News, now Specialty Crops Market News, in 1993. In this position, he has traveled extensively representing USDA Market News; to both domestic and international audiences.

Each year, Market News issues thousands of reports, providing the industry with key wholesale, retail and shipping data. As part of Market News’ commitment to serving the farming community it has surveyed its customers in a variety of ways over the years, including both quantitative and qualitative research. Terry Long will present on how Market News is converting the feedback received through their survey efforts into service and product improvements.

 

Our Partnership With Federal Consulting Group

 

CFI Group partners with the Federal Consulting Group (FCG)* to provide the only customized American Customer Satisfaction Index (ACSI) customer experience analytics program. Our carefully designed measurement tools and our team of research experts enables agencies to understand and respond to the stakeholder experience.

*FCG offers an expedited clearance process with the Office of Management and Budget (OMB) for citizen satisfaction and employee engagement surveys. With FCG, we can launch your program in a matter of weeks.

 
 
 

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