GOV CX FORUM

November 06, 2019

GOV CX FORUM

November 06, 2019

 
event-map
 
 
 

MAY FORUM AGENDA

8:30 – 9:00

Breakfast Buffet and Networking

9:00 – 9:15

Welcome/Introductions/
Opening Remarks

CFI Group and FCG

9:15 – 10:00

Wendy Whitaker

Supporting BPHC’s Mission by Measuring and Monitoring Satisfaction Among Grantees and Employees

10:00 – 10:15

Break

10:15 – 11:00

Blanca Rodriguez

How Measuring Grantee Satisfaction Can Improve Education

11:00 – 11:10

Closing Remarks

11:10 – 11:30

Networking

 
 
 

MAY 2019 FORUM AGENDA

8:30 – 9:00Breakfast Buffet and Networking
9:00 – 9:15Welcome/Introductions/Opening Remarks
CFI Group and FCG
9:15 – 10:00Wendy Whitaker
Supporting BPHC’s Mission by Measuring and Monitoring Satisfaction Among Grantees and Employees
10:00 – 10:15Break
10:15 – 11:00Blanca Rodriguez
How Measuring Grantee Satisfaction Can Improve Education
11:00 – 11:10 Closing Remarks
11:10 – 11:30 Networking
 

MAY 2019 PRESENTERS

 
Wendy Whitaker
Wendy Whitaker is the Director of the Organizational Development Division in the Bureau of Primary Health Care (BPHC) at the Health Resources and Services Administration. With seventeen years of federal experience, she currently provides direction and programmatic oversight for BPHC’s strategic planning, continuous improvement, training, and staff development.
Blanca Rodriguez
Blanca Rodriguez is Senior Policy Analyst at U.S. Department of Education. She also directed the implementation of the Grants Oversight and New Efficiency (GONE) Act of 2016 to close out grants with zero balances and undisbursed balances and whose period of performance exceeded two years. With baseline of 8,948 grants totaling approximately $2 billion, the Department closed out 100 percent of required grants.

Our Partnership With Federal Consulting Group

 

CFI Group partners with the Federal Consulting Group (FCG)* to provide the only customized American Customer Satisfaction Index (ACSI) customer experience analytics program. Our carefully designed measurement tools and our team of research experts enables agencies to understand and respond to the stakeholder experience.

*FCG offers an expedited clearance process with the Office of Management and Budget (OMB) for citizen satisfaction and employee engagement surveys. With FCG, we can launch your program in a matter of weeks.

 
 
 

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