SOLUTIONS FOR GOVERNMENT

Using our expert research analysts and a patented customization of the ACSI,
CFI Group has proudly serviced 100% of U.S. Executive Branch Departments.

New COVID-19 Employee Experience Research Opportunity

LEARN MORE

SOLUTIONS FOR GOVERNMENT

Using our expert research analysts and a patented customization of the ACSI, CFI Group has proudly serviced 100% of U.S. Executive Branch Departments.

New COVID-19 Employee Experience Research Opportunity

LEARN MORE

ACSI Government Data

Municipal Energy Utilities 73.0 ▼ -2.7%
U.S. Postal Service 70.0 ▼ -4.1%
Federal Government 68.1 ▼ -1.2%
Local Government 65.5 ▼ -3.7%

Why CFI Group

 
CITIZEN SATISFACTION

CFI Group partners with the Federal Consulting Group (FCG) to provide the only certified American Customer Satisfaction Index (ACSI) customer experience analytics program. Our carefully designed measurement tools and our team of research experts enables agencies to understand and respond to and improve the citizen satisfaction with the agency experience.

EMPLOYEE ENGAGEMENT

CFI Group applies the cause-and-effect techniques of the American Customer Satisfaction Index (ACSI) to help measure employee satisfaction and determine which elements of the workplace experience will affect future employee behavior. Our consultants will help you target your efforts to maximize desired future behaviors, from lowering employee turnover and absenteeism to any other metric that drives your firm's success.

 
 
EMPLOYEE ENGAGEMENT

CFI Group applies the cause-and-effect techniques of the American Customer Satisfaction Index (ACSI) to help measure employee satisfaction and determine which elements of the workplace experience will affect future employee behavior. Our consultants will help you target your efforts to maximize desired future behaviors, from lowering employee turnover and absenteeism to any other metric that drives your firm's success.

 
WEBSITE SATISFACTION

CFI Group leverages the proven methodology of the American Customer Satisfaction Index (ACSI) to help your organization measure feedback from your website visitors and understand the connection between satisfaction and behaviors. Satisfaction is not an end goal. Rather, the goals of your website are to increase engagement with your agencies and attract new visitors.

CONTACT CENTER SATISFACTION

Measuring customer satisfaction is critical to any successful contact center center, but satisfaction scores alone don’t necessarily translate into clear action. Contact center satisfaction measurement from CFI Group offers measurement, results, and customized analysis to demonstrate the value of the contact center to the department or agency, putting metrics to work for you.

 

We use cookies to give you the best online experience. By agreeing you accept the use of cookies in accordance with our cookie policy.